If you are not 100% satisfied with your Girl Naturalist candle, we would love to help make that right! Please contact us within 30 days of purchase and we'll help get the exchange or refund process started. Returns and exchanges must be made within 30 days of purchase. At Girl Naturalist, LLC, we stand behind our products and quality controls. Please contact us at girlnaturalist72@gmail.com. If you're experiencing an issue with a candle, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that we can determine how to best lend a helping hand.